General Policies, Payments, & Shipping
Absolutely! We respect the privacy of our customers. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.
We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.
- The areas on our site you’ve visited and may be interested in seeing again
- The items you’ve placed in your shopping cart
- The only personal information our cookie can contain is information that you supply yourself
We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us by visiting us here.
If you received a discount code, you can enter this code on the checkout page. Follow us on Instagram and Facebook for up to date offers and coupon codes!
We accept the following payments &/or credit cards:
- American Express
- Apple Pay
We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.
Orders are shipped from our factory in China via US couriers.
Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.
Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. Lotus Leggings follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and is labeled accordingly.
Shipping is 4.95 USD Worldwide, if you spend 55 dollars or more it is completely free.
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.
Processing time varies depending on the specific product, with the average processing time being approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
- Your order should arrive within 1-4 weeks, but can take as long as 6 weeks for delivery.
- We ship orders on Mondays - Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
- Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
- All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
United States 2-4 Weeks
Australia 2-8 Weeks
Canada 2-8 Weeks
United Kingdom 2-8 Weeks
Worldwide 2-8 Weeks
There is a 1-5 day (calendar days) processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order feel free to contact us by visiting us here: https://lotusleggings.freshdesk.com/support/home
Use this text to answer questions in as much detail as possible for your customers.
Basic guidelines for exchanges and returns are listed below. Please refer to our Refund & Return Guidelines for more information.
- Any items(s) purchased online that you don't love may be exchanged or returned.
- Merchandise returned within 7 days of receiving will be refunded to the original form of payment.
- Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.
- A purchase that was made with a gift card will be refunded in the form of merchandise credit.
- Original shipping and handling fees are non refundable.
- Offers are subject to adjustments due to returns, cancellations, and exchanges.
If you received a damaged, defective, or wrong item, contact us at https://lotusleggings.freshdesk.com/support/home
If it has been less than 24 hours since you placed your order, we would be delighted to cancel your order manually. Just reach out to us with your order number and the changes you want to make and it will be processed, and you will receive a confirmation email with the changes you have made.
LOTUS X FAQ's
Lotus X is our new deluxe line of leggings that includes many exclusive prints you’ll only find at Lotus Leggings. We’ve listened closely to feedback from our customers and worked hard to develop our most comfortable and flattering leggings yet! Each pair is made with our new and improved material and features improved comfort and flexibility. Click here to see our Lotus X leggings.
Lotus X leggings is made with a new blended material (83% polyester, 17% spandex) that’s thicker and softer than our classic leggings, while still providing amazing flexibility and breathability. Our new FlexTech material offers increased comfort and support, and the 7-point stitching provides a more flattering fit. These leggings are great for both athletic and casual wear!
Yes! Like all our products, we recommend a cold wash and low tumble dry to keep your leggings in their best condition.
PRODUCT FAQ's Rich text
Most of our products are made with a polyester-elastane blend, with the exception of our cotton and faux-leather leggings.
You’ll be prompted to add a discount code during the checkout process.
- Inspect your package once you receive it. In the rare case there is a damaged, missing, or incorrect item in your package, please contact us as soon as possible so we can address and correct any problems.
- Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns on all items in new and unworn condition.
- Since our customer is responsible for return shipping fees back to Lotus Leggings, we strongly recommend adding a delivery confirmation to your return shipment. We are not responsible for any lost or damaged shipments.
- If you purchased a set, all items included in the set must be returned in the original unworn condition and original packaging.